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Privacy & Security

At Wrentham Cooperative Bank, we know how important your privacy is to you. We are committed to safeguarding your non-public personal information and keeping your financial affairs confidential. We respect your right to privacy. When you provide us with information about yourself, we understand that you fully expect that this information will be used for its intended purpose only, and will remain safe and confidential. Our Privacy Disclosure covers the circumstances in which we will collect, store and use information you provide to us.

Additional Privacy Policies for our Web Site

When you visit our web site, we may collect and store non-identifying information such as the name of the domain from which you access the internet, the date and time, IP address, and country.

If you send us an e-mail, we may enter the information into our electronic database. You may also be contacted by us for additional information.

We ask that you do not send confidential information to us via e-mail. E-mail is not necessarily secure against interception. If your communication is very sensitive or includes personal information such as account numbers or a social security number, you should call us or send it by regular mail.

If you have any questions concerning our privacy policy, please contact our Compliance Officer at (508) 384-6101.

 

Customer Resources

♦ Wrentham Cooperative Bank does not use automated calling or email to solicit personal or account information.  If you are contacted by someone claiming to be from the bank, please don't respond.  Contact us directly, using one of the methods on our website, and our customer service representatives will assist you.  If you think you may have disclosed information to an unauthorized party, contact us right away. 

 

♦ This multimedia presentation has been produced by the Federal Deposit Insurance Corporation to help consumers protect themselves from identity theft:  Don't Be an Online Victim: How to Guard Against Internet Thieves and Electronic Scams

♦ Buying or selling something online?  Did you get an email or phone call about winning a prize or a lottery?  Have you been offered an employment opportunity that involves transferring money into or out of your account?  Before you get involved in a transaction with someone you don't know, check this FBI Fraud Alert.  If you can answer 'yes' to any of the questions on it, you could be about to get scammed.

♦ Protecting our elderly customers against scams and other forms of financial exploitation is extremely important to us.  Together, the CFPB and FDIC have created the Money Smart for Older Adults guide to help educate family members, caregivers, and elders themselves against becoming victims.

♦ The Federal Trade Commission is the nation's consumer protection agency.  Get Scam Alerts, stop unwanted calls, learn about ways to protect yourself from identity theft and more at https://www.consumer.ftc.gov/

♦ Corporate Account Takeover is a type of fraud where thieves gain access to a business' finances to make unauthorized transactions, including transferring funds from the company, creating and adding new fake employees to payroll and stealing sensitive customer information that may not be recoverable.  Cyber-thieves target employees through phishing, phone calls, and even social networks.  It is common for thieves to send emails posing as a bank, delivery company, court, or the Better Business Bureau.  Once the email is opened, malware is loaded on the computer which then records login credentials and passcodes and reports them back to the criminals.  Wrentham Cooperative Bank takes the safety and security of your financial information very seriously.  However, we need your cooperation and participation in these efforts to keep your information and assets safe.  Please review the information below to learn ways to avoid becoming a victim.

Avoiding Corporate Account Takeover
Cyber Security Guide for Business
Ten Cyber Security Strategies for Small Business
Sound Business Practices for Companies to Mitigate Corporate Account Takeover

 

If you think you have been a victim of identity theft or any form of financial scam, we want to help.  Please contact us right away at (508)384-6101 or customer.service@wrenthamcoop.com.  Remember not to include any account numbers or confidential information in your email.